SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of exquistia.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of exquistia.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
This little gadget has completely revolutionized my approach to gardening! The constant updates on garden conditions such as temperature and soil moisture levels are incredibly helpful for maintaining healthy plants without any guesswork involved. What stands out most about it is its user-friendly interface; it’s so straightforward that even someone with zero tech skills can easily navigate through it, making it accessible for everyone regardless of age or experience level with technology! And let's not forget how handy those alerts are when the weather changes unexpectedly - no more worrying about whether your plants will survive the sudden drop in temperature or rise in humidity because you'll know immediately if something needs adjusting in their environment! All these benefits combined truly make this planter an invaluable tool for both novice gardeners and seasoned horticulturists alike.
My plants have never been healthier. The real-time and soil moisture monitoring features are fantastic, they've really helped me understand what my plants need. Highly recommended for any plant lover! 🌱
i love this thing!! 💚💚
so this little gadget has completely changed how I garden. the constant updates on temperature and soil conditions? amazing! i can't believe how much easier it's taking care of my plants.
Impressive
🌿 This planter is a true companion for my plants. Love the real-time updates!
I'm impressed this product's ability to monitor both temperature and soil moisture in real time such a valuable tool for maintaining healthy plants. It's user-friendly too, which is always a bonus!
satisfactory
The constant updates on garden conditions from this little gadget have completely transformed my gardening experience! It's incredibly user-friendly and provides invaluable insights into temperature and soil moisture levels in real time. My plants have never looked healthier or happier - it’s like having a green thumb without even trying! A big thumbs up 👍 from me.
wow
this thing is awesome!! no more guessing when to water or where to place my plants because it tells me everything they need..
worth every penny
it's like having a green thumb without even trying...this gadget makes gardening so easy.
ok
Wow, this smart planter has been a total revelation! It's given my plants a new lease of life and I love how it keeps me updated with real-time temperature and soil moisture levels. No more guesswork for me - just happy, healthy plants. Can't recommend enough!
🙌
never thought i'd be so excited about a planter but here we are...the updates on the conditions of my garden? mind-blowing! it's like having a personal plant whisperer in your pocket.
Absolutely adore this smart planter! It's made caring for my plants a breeze.
amazing gadget
I'm thoroughly impressed by this little gadget's ability to keep track of both temperature and soil moisture simultaneously. It’s user-friendly too which is always an added advantage. A very valuable tool for all plant enthusiasts out there!
Superb
I'm blown by its ability to monitor temperature and soil moisture - it’s like having a botanist in your pocket!
efficacious
Having this smart planter has been like having a personal botanist on call 24/7. The real-time monitoring of temperature and soil moisture levels is an absolute game-changer for my indoor garden. It's made caring for my plants so much easier, and they've never looked healthier! I'm thoroughly impressed with the user-friendly interface too - it's straightforward enough that even a non-tech savvy person like me can navigate it with ease.
This product has been an absolute game-changer for me, love how it keeps me updated about my garden conditions.
worthy
The user-friendly interface coupled with precise monitoring features make this planter stand out from others on the market.
helpful
This smart planter has been an absolute revelation for my indoor jungle. The real-time temperature and soil moisture monitoring are just what I needed to take the guesswork out of plant care. It's like having a personal botanist at your fingertips, ensuring that each of my plants get exactly what they need when they need. Definitely a must-have for all plant parents!
practical
this thing is just fantastic!! no more second-guessing when or where to move my plants...
incredible
this little gadget...it’s something else!! from constant updates on garden conditions to telling when each plant needs water or moving somewhere warmer, it does everything! i used to struggle with keeping my plants alive but not anymore...this thing is just fantastic 👍
good quality, very useful