SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of exquistia.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of exquistia.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I've always enjoyed having little luxuries at home that make everyday life more comfortable, so when I came across this heated towel rack with LED control, I knew it was something I needed to have in my bathroom. From day one of using it, there was no looking back! The convenience of having warm towels ready after each bath is simply unbeatable especially during those chilly mornings or late-night showers before bed. Even beyond its primary function as a heater for your towels, what sets this device apart is its smart features - specifically the LED touch controls which are incredibly user-friendly yet give off such high-tech vibes making you feel all up-to-date with technology trends today! Plus aesthetically speaking it’s sleek enough to fit any style whether you’re going for minimalist chic or cozy rustic charm...it just works!
Absolutely love this towel rack! The LED touch control is so easy to use, and the heating feature is perfect for chilly mornings. No more cold towels after a shower, it's such a luxury! 🥰
Impressive
Warm towels on demand, thanks to this smart rack! LED control is a neat feature too. 👌
👍
this thing is amazing no more damp towels plus it has led controls which are super cool never thought i'd need like this but now can't live without
Superb
The heating feature of this towel rack is just perfect for cold mornings. Feels like a spa at home!
recommend
wow...what a great addition to our home! having warm towels ready at your fingertips? yes please!! and the led touch controls make it feel all high-tech.
satisfying
👍 What a delight this towel rack has been! With its LED touch control, it's as easy to use as it is efficient. The heated feature adds such an unexpected luxury - no more bracing for cold towels on chilly mornings!
ok
've been loving my new heated towel rack with led control. not only does it keep my towels dry and warm but also adds a stylish modern touch to my bathroom decor
efficient
😊 This smart home addition is just brilliant. Having warm towels at the ready feels so indulgent and the high-tech touch controls are a real treat.
This isn't just a towel rack, it's an upgrade to your entire bathroom experience.
worthy
this gadget rocks...no more musty damp towels ever again plus those led controls are pretty rad didn't think i'd need something like this but can't imagine life without
Highly recommend
Being a fan of smart home devices, this towel rack with LED touch control and heating has been a fantastic addition to my bathroom. The ease of use is commendable and the heated feature is just perfect for those cold winter mornings. No shivers after stepping out from a warm shower! It's not only practical but also adds an elegant aesthetic to the room. Truly satisfied with this purchase.
No more shivering after showers with the heated towels from this amazing gadget.
sleek
LED controls are super easy to use and look so cool in my bathroom - love it!
Goodbye damp towels, hello luxury! This has been such a fantastic addition to our home.
stylish and modern
Towel warming function is top-notch and the touch controls add that modern twist. Great buy!
adds an elegant vibe
Absolutely adore how this smart device keeps my towels warm and ready anytime I need them. Plus, those LED touch controls...so chic!
essential
I've always enjoyed having warm towels ready after a relaxing bath, and this smart towel rack made it possible in my own home! Its LED touch controls are easy to navigate, making it user-friendly even for someone who isn't tech-savvy like me. Plus, its sleek design compliments my bathroom decor perfectly without sticking out like other appliances tend to do. Definitely one of the best investments I've made for comfort at home.
luxurious
this thing’s awesome i mean who doesn’t want warm dry towels all year round plus led touch control makes me feel all tech-savvy
good quality
This towel rack with LED touch control and heating has been a game changer. The slick design blends seamlessly into the decor of my bathroom, adding an elegant modern touch without being too obtrusive or flashy. But it's not just about looks - the functionality is top-notch as well. The LED touch controls are intuitive and easy to use, even for someone like me who't particularly tech-savvy. It feels luxurious, indulgent even, I'm thoroughly impressed with this product overall.
nifty