SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of exquistia.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of exquistia.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I've been using this electric foot massager for a few months now and it's honestly of the best things I've ever purchased. The different settings are fantastic - there's something to suit everyone, whether you like a gentle massage or prefer something more intense. It's also incredibly easy to use which is a big plus for me. After spending all day on my feet at work, coming home to this massager is such a treat.
After long days on my feet, it's just what I need to unwind and relax.
perfect
Honestly, this foot massager feels like heaven. It’s so good at relieving my foot pain!
Highly recommend.
This device has completely exceeded my expectations! I was initially attracted by its sleek design and multifunctional capabilities but after trying it out, I can confidently say that it delivers in every aspect. Its portability makes it convenient for me to bring anywhere around the house or even when traveling. But what really sets this apart from other foot massagers in the market is how effectively it relieves tension and stress on my tired feet while providing an almost therapeutic experience with its heat function.
👍
Finally found something that helps me relax after a tiring day of work. This works wonders!
i've been using it daily since it arrived no complaints here.
this is hands down the best investment i’ve made towards self care.
This little wonder has seriously improved the quality of my life!
thanks!
No more expensive spa visits needed thanks to this fantastic device!
it's lightweight and portable. can take it anywhere with me.
I've tried many foot massagers, but this one is the best by far.
As someone who suffers from chronic foot pain due to plantar fasciitis, finding relief has always been challenging until I found this product. This electric foot massager works wonders! Not only does it provide immediate relief but regular use has significantly reduced my discomfort over time as well. What’s great about this device is that you can adjust the intensity according to your needs – perfect for those days when your feet need extra TLC! Plus, cleaning couldn't be easier which just adds another reason why this product gets five stars from me!
This device has been a great addition to my nightly routine. It helps me sleep better!
I gifted it to my mom who’s on her feet all day and she absolutely loves it
amazing
this thing works miracles for tired, achy feet. totally worth every penny!
i love that i can adjust the intensity depending on how my feet feel each day.
The perfect remedy for sore feet after a long day!
My husband was skeptical at first but now he uses it more than I do! 😂
My feet have never felt better! This massager is a must-have.
it's so easy to use, even my grandparents can operate it.
This device is like having your own personal masseuse at home. Amazing!
thanks seller
This massager has been a godsend for my tired feet. It's so soothing and relaxing.
perfect for any type of foot pain.
after working 12-hour shifts, this is just what need to unwind.
The heat function adds an extra layer of comfort. I can't recommend it enough!
love it!!!
can’t imagine life without it now
The convenience and effectiveness of this gadget is simply unmatched.
Really does wonders for sore feet!
Wonderful buy!