SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of exquistia.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of exquistia.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
After my old gas mower gave up the ghost, I decided to take a leap of faith into the world of electric mowers. Best decision ever! This cordless beast is nothing short of amazing. It's powerful enough to tackle tall, thick grass yet operates so quietly that I can enjoy my morning coffee in peace while getting the job done. No more lugging around heavy gas cans or dealing with messy oil changes - it's as simple as charging the battery and you're good to go. The five cutting height adjustments are an added bonus; they let me customize my lawn just how I like it, from a close trim for that golf course look to slightly longer for those dry summer months. And did I mention how lightweight and easy it is to maneuver? Even on uneven terrain, this thing glides like a dream! In essence, if you want power, convenience and eco-friendliness all rolled into one package then this mower is your answer.
40V of raw power, cuts like butter 👌
no cord no gas just pure electric power. love the height adjustments too.
This mower is super quiet, I can mow at dawn without waking up my neighbors!
efficient and powerful.
Lasts longer than any other I've owned 🙌
No more trips to the gas station or tangled extension cords for me, thanks to this awesome electric mower!
Best decision ever made was buying this gem. Easy peasy lemon squeezy operation with superb results every time!
surprisingly good
5 cutting heights? Talk about flexibility! My lawn has never looked better 😎
Cutting grass used to be such a chore now its almost fun thanks to my new 40v friend here
Finally got to try it out today and boy oh boy did it deliver! Clean cuts, easy maneuverability, and long-lasting battery.
Makes me feel like a pro landscaper!
smooth operation
Just press a button and you're off to the races! The 5 height adjustments are a game-changer for my uneven lawn.
does an excellent job cutting
like
The battery life is impressive too - gets through my entire yard on one charge.
get that perfect trim every time!
win-win situation here folks.
Such a relief to not deal with cords or gas anymore. The battery life is impressive and the five adjustments are perfect for my uneven lawn.
Powerful
Lasts through my entire yard on one charge.
With five cutting heights, I can get that professionally manicured look every time!
show-stopping
What a powerhouse! The 40V battery gives it plenty of juice, and the brushless motor is both quiet and efficient. Couldn't be happier with this purchase.
enough for me
that's a changer
Lets me customize my lawn just how I like it!
What a relief not to deal with cords or gas anymore xD
good
an ultimate choice for any homeowner
One word: Impressive! Long-lasting battery power coupled with multiple height options makes trimming our front yard effortless today!