SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of exquistia.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of exquistia.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
As a lover of modern design, finding the right pieces that reflect my style can be challenging. This piece with its sleek lines and creative use of light fits perfectly into my home office. It not only illuminates my workspace but also serves as a stunning decorative piece. Everyone who sees it comments on how modern and chic it looks. If you’re looking for something that combines functionality with modern art, this is it!
quite complements any modern decor
Wonderful
surpassed my expectations!!! recommend to everyone
the light fixture seemed a bit flimsy
ok
Love!
It's a perfect blend of luxury and simplicity, making it ideal for those who appreciate understated elegance. The wrought iron detailing is intricate, and the overall quality is exceptional. It works wonderfully in my dining area, where it serves as both a source of light and a focal point of the decor. Highly recommend for anyone looking to add a touch of luxury to their home without overwhelming it.
Received this as a gift and I'm completely in love!
the craftsmanship is impeccable for realzies
vibe...
Can transform any room into a peaceful sanctuary 💓
What an incredible find!
meticulously designed keeping in mind both visual appeal and style
even better than pictured
Like
both aesthetically pleasing and contribute to the overall style of my home
The design is so serene, you can't help but feel at peace when looking at it.
what an experience!
Bought this as a housewarming gift for a friend who loves unique pieces, and she absolutely adored it! She said it has brought such positive energy into her new place.
#aesthetiс
Very elegant
our living room transformed from mundane to extraordinary hehe
Love looking at the details, well-made
made a significant difference in enhancing our home style
It's beautifully crafted and adds an element of peace and harmony to my living room that I didn't even know was missing!
perfect buy
Kudos
something unique
When I first got this piece I was impressed by how well-made it was. Now after hanging it up in our living room we’ve noticed such an improvement in the overall ambiance.
elegant without being ostentatious, impressive
everyone who visits always compliments us on this
Amazing