SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of exquistia.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of exquistia.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
As an avid enthusiast of home decor and someone who cherishes the ambiance created by unique and artistic pieces, I recently had the pleasure of incorporating this sculpture into my living room setup. This piece, marketed as a perfect blend of Feng Shui principles and modern aesthetics, promised to be more than just a visual treat, but also a harmonious addition to my space. After several weeks of having this sculpture as a part of my home, I am excited to share my happiness with you!
👌 Just hung this beauty up, and it's already a conversation starter! Adds an elegant touch to my living room.
this piece is the bomb. completely transformed my living room.
Can't get enough!
Loving the vibe of this wall sculpture. It’s so unique and adds a positive aura to my space!
feels like I've brought some nature indoors
Absolutely stunning addition to our home - it's like having a little piece of tranquility on our wall.
i'm all about feng shui in my home, and this piece fits right in. its simplicity yet elegance are unmatched.
wonderful
💜
Loving the feng shui vibe from this sculpture, really makes me feel chill at home!
If you're into unique and elegant decor, then you've gotta check out this fighting fish beauty
Everyone asks where we got it from!
there’s been real love put into making each one
affordable
lit 🔥
Subtle yet striking 👍
I’m no art connoisseur but even I can appreciate how stunningly detailed this work is.
Simply mesmerizing!
Bought one for myself and loved it so much that I bought another as a gift. They were stoked too!
very aesthetic appeal
cool
exquisite
🥰🥰🥰
good
Looks elegant under soft light and dramatically vibrant under brighter lights 💛
reflects my personal style a lot
Love it!
has become a cherished part of my home :)
Really stands out on the pictures
thanks seller great buy
eye catching
It's priced reasonably and yet just stunning
like