SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of exquistia.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of exquistia.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Absolutely love this! It serves as a stunning centerpiece above my living room sofa. The intricate details and quality craftsmanship make it a true standout piece. Definitely a worthwhile investment for anyone looking to enhance their home decor.
craftsmanship top-level
I've been looking for something unique my walls, and I'm glad I found this!
bomb
Just what i needed to spruce up my boring old wall space.
Aesthetically pleasing and well-made!
flair without being too flashy
this thing rocks!! totally changed how my living room feels now
👌🏽
Now that it's up on my wall, I can't stop staring at it!
While the craftsmanship is undeniable, the European wrought iron flower piece was too dominant for my dining room's decor. It's a large piece that needs the right space and background to really shine. Excellent quality, but not for every room.
i mean come on... this thing is gorgeous 😍
can make such a big impact
Absolutely love this
This wrought iron flower wall decoration adds a luxurious and timeless touch to any room. It’s large enough to be a focal point and has a classic design that will never go out of style. It fits perfectly in my entryway, making a grand statement.
This decor item isn't just nice—it's absolutely stunning!
Perfect photo zone
This decoration brings a touch of classiness that you won't get from other products.
wow
I'm so glad I decided to purchase this—it's the perfect addition to my home!
cool thing
This is not your ordinary wall decor. It’s a masterpiece!
Never thought a wall decoration could make such a difference—this one definitely does!
love it!
extremely well-made
I couldn’t be happier with how this looks on my wall. It’s truly stunning.
brings depth and dimension into any room
Elegant!
Not any ordinary decor piece; it's a work of art with its intricate details and stunning design.
A definite must-have for anyone looking to elevate their home decor game.
beautiful
The moment I saw this 3D Iron Flower Wall Decor online, I knew I had found what I was looking for all along - a perfect blend of sophistication and charm. Now that it’s up on my wall, it looks even better than expected!
As someone who loves minimalist designs with maximum impact, this iron flower wall decor checks all boxes! It’s simple yet strikingly beautiful – adding just the right amount of flair without overpowering other elements in the room.
When they say 'beauty lies in simplicity', they might as well have been talking about this very product!