SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of exquistia.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of exquistia.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
It's not every day you come across something as exquisite as this ceramic vessel sink. The moment I saw it, I was captivated by the intricate peony flower design that adorns its surface - it's truly a sight to behold! But what really impressed me is how this piece seamlessly marries form and function. Not only does it serve as an eye-catching centerpiece in my bathroom, but the robustness of the ceramic build assures me that this beauty isn't just for show. It promises durability too! Every time I use it, I can't help but marvel at how such a simple item could add so much elegance and sophistication to my space.
🌸 Absolutely in love with this sink! The peony design is so elegant, it's definitely the centerpiece of our bathroom now. Installation was a breeze too.
Splendid
bought this for my wife and she can't stop r about it. says it adds a touch of class to our and i have to agree. the floral pattern is really something else 👍
so happy with my new sink! 😍 the pretty flowers make me smile every time I use it, just what I needed to brighten up my day 🌺
Such a stunning sink! Love it!
recommend
wow...this ceramic vessel sink is truly beautiful. from its sturdy build quality to its gorgeous peony flower design, everything about it screams sophistication and elegance. couldn’t be happier with my purchase!
charming
🌸 Completely smitten with my new sink! The peony motif is so refined, it's become the focal point of our washroom. Plus, setting it up was super easy.
Stunning
truly unique 👍
This sink has completely changed the look and feel of our bathroom The peony flower design is a beautiful touch that adds an element of elegance to the space. It's not just about looks though, the ceramic build promises durability as well. Truly a great purchase!
so thrilled with my fresh sink! 😍
It really elevates our bathroom decor.
elegant
wow...this ceramic basin is genuinely exquisite. from its solid construction to its beautiful peony flower pattern, every aspect of it exudes refinement and grace. couldn’t be more satisfied with my buy!
stylish, good quality
Every time I walk into my bathroom, this sink catches my eye. The peony design is so intricate and elegant - it's truly a work of art. Plus, the ceramic feels really strong and durable.
i never thought i'd be so excited about a sink! 😂 but the floral pattern on this one is just too pretty
ok
absolute beauty
This ceramic vessel sink has completely transformed our bathroom. The peony flower design adds an unexpected touch of elegance that we absolutely love!
👍
The floral pattern on this basin is simply beautiful. Makes me smile every time I see it
Fabulous
Who knew a simple sink could make such an impact? This beautiful basin with its delicate peony design has become the star attraction in our powder room! Not only does it look stunning, but its quality build promises durability as well.
fine
I recently purchased this stunning ceramic vessel sink for our master bath and let me tell you, it has completely transformed the room! The peony flower design is breathtakingly beautiful - each detail seems to have been crafted with care and precision. What makes this piece even more special though is its sturdy build quality. You can instantly tell that it's made to last! Now every trip to the bathroom feels like stepping into a luxurious spa retreat. This sink isn't just a functional fixture; it's become an integral part of our home decor!
Exquisite
The floral pattern on this one is just too captivating. Every time I walk into my bathroom now, it brings such joy to see this work of art enhancing its overall charm.
recommend
Wow, what a gorgeous sink! Its peony design adds so much charm to our bathroom space.
Perfect