SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of exquistia.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of exquistia.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
My mornings have been revolutionized since I started using this toaster. The ultra-wide slots are a real game-changer, perfectly accommodating everything from thin slices of rye bread to chunk homemade sourdough loaves and even bagels! No more struggling with getting my favorite artisan bread to fit into the slot or worrying about uneven toasting. But what truly sets this toaster apart is its precision browning control - an absolute dream come true for someone like me who likes their toast just so. It's no longer a guessing game, trying to figure out how long it takes for the perfect level of crunchiness. Now, every slice comes out exactly as browned as I want it - not too light and not too dark - consistently each time without fail! Plus, the sleek design adds a touch of elegance to my kitchen counter without taking up much space at all. Overall, this product has made breakfast preparation such an easy and enjoyable task that I actually look forward to waking up early now!
The ultra-wide slots are perfect for my bag and thick slices of bread 🍞👌
Yes please! My toast comes out just right every time.
love how it handles all of breads with ease
seriously upped my breakfast game!
The wide slots on this thing are a saver for me and my family's varied tastes in bread thicknesses.
good
Fits everything from thin sliced rye to chunky artisan loaves 😎
Absolutely ace product! Wide slots, precise controls... What else could you ask for in a toaster?
the ultra-wide slot feature is so practical
performance is off the charts too 🔥
No more struggling trying to fit different types of pastries
My morning routine just got better!
Couldn't be happier with this purchase.
🍞👌
the precision browning control is a dream come true!
toast perfection every time
I can now get my toast exactly how I like it
A must-have in every kitchen.
slice comes out exactly as browned as you want it.
solid
Yummy bread toasts
🥰🥰🥰🥰
Absolutely love this product!
No more guessing how long to toast for that perfect crunch
I've been using this 2-slice toaster every morning and it's fantastic!
makes breakfast preparation a breeze
Wonderful
perfect crunch
I want it
always come out just right
Toasting perfection each time without fail!
yum
Waking up to the smell of perfectly toasted bread has become my new thing. This 2-slice toaster makes it happen every day!
best
We all crave for!
toasts without fail!
💜💜💜