SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesnβt include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you havenβt received tracking info within 5 days, please contact us.
My tracking says βno information available at the momentβ.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us withinΒ 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product youβve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of exquistia.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of exquistia.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message onΒ Contact UsΒ page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I can't express enough how delighted I am with my purchase of this elf tray statue! Its enchanting design has added a sprinkle of magic to my home and it's become an instant favorite among guests, sparking interesting conversations every time someone spots it. But what impresses me the most is the superb craftsmanship that went into creating this piece. The detailed features of the elf are meticulously carved out, showcasing intricate detailing that truly brings the character to life. And let's not about its practicality - as a tray, it serves its purpose remarkably well! Itβs made resin which makes it sturdy and durable while maintaining an air of delicacy in appearance. This blend of artistic beauty and functionality is exactly what I was looking for when shopping for home decor items. Despite its delicate appearance, donβt be fooled because this little guy is quite robust thanks to being made out of resin material which ensures longevity without compromising aesthetics.
Absolutely love this elf statue! It adds a magical touch to my home. The resin material feels sturdy and the details are exquisite. Highly recommended!
π Awesome product, really well made
This tray is simply enchanting! Not only does it serve its purpose but also enhances the overall aesthetics of my living room.
definitely worth every penny π°π
i'm so happy i bought this! it's not just tray, but an art piece in itself. every detail on the elf is perfect and you can tell that someone put their heart into making this.
ok
Who knew functionality could look so whimsical? This elf tray statue has added charm to our household while serving its practical use.
π₯³ no regrets buying it at all!! looks even prettier in person than in pictures.
π
From the moment I laid my eyes on this captivating elf tray statue, it was love at first sight! The whimsical charm of the piece instantly caught my attention and has since become a beloved addition to our home decor. Its enchanting presence adds an element of magic and fantasy to any space it graces, be it the living room or bedroom. What truly sets this item apart from others is not just its aesthetic appeal but also its practicality. It's more than just a decorative figurine - it doubles up as a functional tray that has proven itself useful in numerous ways.
π
Absolutely in love with this elf statue π₯° It brings a magical touch to my place and the resin material gives off an air of durability. I highly recommend getting one!
The craftsmanship on this statue is amazing
definitely worth every penny spent on it π€©
Impressive.
Thrilled with this purchase! It's not just a tray, it's an art piece. The detailing on the elf is spot-on and it feels like someone put their heart into crafting it.
satisfying
The craftsmanship that went into creating this resin statue is fantastic - from the detailed features of the elf to the smooth finish of the tray, it's simply adorable and functional at once π
Love!
this little guy has become such a talking point when we have visitors over so happy i went ahead and bought it
worthwhile
This enchanting tray doesn't just serve its purpose but also boosts the overall aesthetics of any room. Who knew practicality could be so whimsical?
Superb
This elf tray statue has truly exceeded my expectations! The resin material is sturdy, and the details are just exquisite. It's like having a touch of magic right in my home.
charming
Got this as a gift my friend who loves all things fantasy. She was thrilled with it! The craftsmanship on the elf figure is impressive, and it also serves as a functional tray. π
worthy
I'm so glad I stumbled upon this gem! Not only does it serve its purpose well but also enhances any room's aesthetics significantly.
recommend
cute and fun
ππππ
useful, unusual design
good product, high quality
itβs an art masterpiece that adds charm to our household while serving its practical use superbly!