SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of exquistia.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of exquistia.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The three-dimensional aspect of the iron leaves gives the piece a dynamic quality that changes with the viewing angle. It's a substantial size, making it the focal point of my living room wall. The golden hue adds a touch of luxury without being too ostentatious.
adore the design
Like this piece
it's a fusion of cultural symbolism and contemporary art
I've been looking for something unique to spruce up my modern living space, and the Chinese-style Ginkgo Leaf Wall Decoration fit the bill perfectly. It blends light luxury with a classic motif, making it an elegant addition to my home. The craftsmanship is excellent, with each leaf wrought to perfection and the iron finish adding a sophisticated touch. It's light enough to hang easily but sturdy enough to feel substantial. This piece has transformed my room, giving it a serene and classy feel.
love
It's not just a decoration; it's a statement piece that adds a sophisticated and cultural touch to my decor. Highly recommend for anyone looking to elevate their home aesthetics.
Was a bit disappointed by the lack of color variation
What a standout piece! The 3D leaves really dance on the wall, changing with every angle you look from. 😍
I'm all about golden hue, it's luxurious but not too flashy. Really warms up my living room.
the leaf design is so unique and cultural yet fits perfectly in my modern space
This art piece has totally transformed my room into something serene and classy. Couldn't be happier!
love love love this art! It's sturdy enough to feel substantial but light enough to hang easily.
👌
truly an elegant addition 💖
No color variation? No problem! This piece still stands out beautifully on its own 🙌
elegant
The iron leaves have such a dynamic quality to them - they literally change as you move around!
Impressive
I've been looking for something unique and this piece totally fits the bill.
an entire statement piece
Highly recommend if you're looking to elevate your home aesthetics.
this art has got me feeling like an interior designer! seriously leveled up my space 💪🏼
legit awesome sauce
Beyond happy with how well-crafted each individual leaf is. Quality workmanship indeed!
recommend
💓💓💓
Wish I bought it earlier
It's a thoughtful blend of the old and the new, ideal for those who appreciate both history and modernity in their decor choices...
a practical choice for anyone looking for high-impact decor
installation surprisingly easy lol
Good
golden 💛
So pleased!
having modern art right at home never been so easy
Elevates my room aesthetics instantly. Couldn't ask for more!
Just what I wanted.
love
Craftsmanship on point!