SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of exquistia.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of exquistia.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
This 2-in-1 device has been a godsend for me. Living in a city, I didn't realize how much the air quality was affecting my health until I started using this product. It's not just about purifying the air - which it does superbly, by the way - but also maintaining an optimal level of humidity that makes all the difference. My home no feels stuffy or dry; instead, there's a noticeable freshness in the atmosphere that wasn't there before.The three-stage filtration system is highly effective at reducing dust and allergens floating around, making it perfect for someone like me who suffers from allergies. But what really sets this apart is its quiet operation – even on high settings! You can hardly tell it’s working unless you notice your surroundings becoming more comfortable.As if cleaner air wasn't enough, my indoor plants seem to be thriving more than ever thanks to proper humidification. All in all, this gadget has significantly improved my living conditions and I couldn’t recommend it enough.
love how simple it is to use the fact that it purifies and humidifies at the same time. pretty cool!
It been great for my allergies. 👍
less dust around
This 2-in-1 device has helped me breathe easier since day one.
Just what our family needed in our home
Definitely recommend 😊
Air quality in my apartment has never been better.
no more stale air smell in the house
Helps keep my plants healthy too!
My room feels less stuffy, and I'm not waking up with dry eyes anymore. A must-have for anyone living in a city!
working non-stop to keep my home air and humidified
Naintains optimal humidity levels which has significantly reduced my symptoms. Couldn't be happier!
right amount of moisture in the air
I can breathe easier now that there's less dust floating about.
feels so much cleaner now and even my plants seem to appreciate extra humidity
What else could one ask for? Definitely worth every penny spent!
this gadget has improved my quality of life at home tenfold
helped combat my allergies by purifying the air, and the humidifier function has been great for dry winters
keeping the air and properly humidified
A-have during allergy season
very good
The three-stage filtration system really works wonders – I can breathe easier now that there's less dust floating about.
worthy investment
smells really good tho
Breathing easy without any nasal congestion or irritation from dryness anymore.
wonderful
The air in my home feels fresher, cleaner, and perfectly humidified.
For plants is really good
double win!
Happy with the purchase
🤗